Taylor (2001) tells us that 'we' need to give the people "what they want, where they want it, when they want it." In 2010, technology allow us to do just that. Managers from the Massman, Tennessee location were able to connect their laptops via a multi-port wireless network and view spreadsheets, logs, files, etc. even though their offices were below water level.
In addition to managers running daily reports, viewing work logs, and accessing files, they were able to log into UPSers.com and complete training, on-line. Synchronous training was available via net meeting, and asynchronous training was available via UPS's intranet server. In addition to managers being able to complete necessary training, video and telephonic conferences continued, without consideration to waist deep water in throughout distribution center.
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